Terms and Conditions

Travellio Global is an online platform operated by Vellio Int Ltd that enables users to explore and reserve a wide range of travel-related services and experiences across global destinations. Through our website, users may access tours, excursions, transport services, event tickets, insurance options, visa-related support, and other travel products made available by independent providers.

Travellio Global functions exclusively as an intermediary platform. We are not a tour operator, travel agent, airline, transport carrier, insurance provider, or visa authority, and we do not directly provide, manage, or control the travel services displayed on our website. When you complete a booking, the contract for the relevant service is entered into directly between you and the respective third-party supplier responsible for delivering that service.

These Terms and Conditions govern your access to and use of the Travellio Global platform. They define the legal relationship between you and Vellio Int Ltd, outline your rights and responsibilities, and explain the scope and limitations of our role.

By accessing, browsing, registering with, or making a reservation through Travellio Global, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.

If you do not agree to these Terms in full, you must discontinue use of the website and services.

Company:

In these Terms, “Company,” “we,” “us,” or “our” refers to Vellio Int Ltd (operating under the brand name “Travellio Global”), a company registered at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE, registered number 17022219, with office address at Suite 513, 5th Floor, Tuition House, 27-37 St. George's Road, London, SW19 4EU, which operates the Travellio Global platform.

These Terms and Conditions, together with our Privacy Policy and any additional policies referenced on our website, govern your use of the Travellio Global platform. This includes our primary website, associated pages, account dashboards, and related digital interfaces operated by Vellio Int Ltd.

For the purposes of these Terms, a “User” means any person or entity interacting with our platform. Travellio Global provides access to third-party travel services but does not directly supply or control those services. All tours, tickets, transport arrangements, insurance products, visa assistance, rentals, and event services are provided by independent third-party suppliers.

By making a booking or using any functionality of the platform, you acknowledge and accept these Terms and Conditions. This acceptance applies to you and to all travellers included in a reservation made under your account.

Vellio Int Ltd reserves the right to amend or update these Terms and Conditions at any time. Updated versions will take effect upon publication on the website. Continued use of the platform following any changes constitutes acceptance of the revised Terms.

By using Travellio Global, you confirm that:

Travellio Global does not knowingly collect personal information from individuals under the age of 18.

By agreeing to these Terms, you confirm that you are not subject to any restriction that prevents the lawful use of our services and that your use of the platform does not breach any contractual or legal obligations.

We reserve the right, at our sole discretion, to suspend, restrict, or terminate access to the platform if we reasonably believe that you have violated these Terms, misused our services, or engaged in unlawful conduct.

All content presented on the website, including descriptions of destinations, availability, pricing, and travel-related information, is provided for general informational purposes. While we strive to maintain accuracy, we do not guarantee that all content is complete, current, or error-free. Any reliance on such information is at your own risk.

To access certain features of Travellio Global, you may be required to create a personal account. When registering, you agree to provide accurate, complete, and up-to-date information.

You are responsible for safeguarding your login credentials and for all activity carried out under your account. Any actions taken through your account will be deemed to have been authorised by you. You must not impersonate another person, provide false identity information, or allow third parties to access your account without permission.

Vellio Int Ltd reserves the right to suspend, restrict, or permanently terminate your account if we determine, at our reasonable discretion, that it has been used in breach of these Terms and Conditions, for fraudulent purposes, or in a manner that may compromise the integrity of the platform or harm other users or third-party providers.

By using Travellio Global, you agree to comply with all applicable laws and regulations.

You must not:

We reserve the right to take appropriate measures, including account suspension or legal action, where misuse is identified.

By using our services, you consent to receiving communications from Travellio Global in electronic form. These communications may include booking confirmations, payment notices, service updates, account notifications, and other operational messages necessary for providing our services.

You may opt out of marketing or promotional communications at any time by following the unsubscribe instructions included in such messages. However, communications directly related to active bookings, account administration, or essential service information are considered part of the service and cannot be declined while your account or reservation remains active.

Travellio Global may also share information about new services, updates, and travel-related opportunities, including those provided through affiliate or partner relationships, in accordance with applicable laws.

Users may have the opportunity to submit content to the platform, including reviews, comments, feedback, or other materials.

By submitting content, you confirm that:

By submitting content, you grant Vellio Int Ltd a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, display, and distribute such content in connection with operating, improving, and promoting the Travellio Global platform.

We reserve the right to remove, edit, or refuse to publish content that violates these Terms or applicable laws.

The Travellio Global website may contain links to third-party websites, services, or resources.

Such links are provided for convenience and informational purposes only. Their inclusion does not constitute endorsement, approval, or recommendation by Travellio Global.

We do not control third-party websites and are not responsible for their content, policies, services, or practices. Your use of any external site is governed by that site’s own terms and conditions.

All content made available on the Travellio Global platform, including text, graphics, logos, branding elements, images, design, layout, and software, is owned by or licensed to Vellio Int Ltd and is protected under applicable intellectual property laws.

You may access and use the content for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, publish, transmit, or otherwise exploit any content without prior written consent.

All trademarks and service marks displayed on the platform remain the property of their respective owners. Their presence on the website does not imply affiliation or endorsement unless explicitly stated.

When you make a reservation through Travellio Global, you agree to comply with both these Terms and Conditions and the specific terms and conditions of the relevant third-party supplier.

Travellio Global facilitates the booking process but does not become a party to the contract for the underlying travel service. The contract for the provision of the booked service is formed directly between you and the independent provider.

It is your responsibility to review and understand the supplier’s terms, including cancellation policies, eligibility requirements, and service limitations, before confirming your booking.

We aim to present pricing information clearly before you complete a booking.

All applicable fees, charges, and taxes (where provided to us by suppliers) will be displayed during the booking process prior to confirmation. If currency conversion tools are provided, exchange rates are indicative and may vary depending on your payment provider or financial institution at the time of processing.

Travellio Global reserves the right to correct pricing errors or inaccuracies prior to booking confirmation. Payment processing will be completed in accordance with the selected payment method and the applicable payment terms.

Any changes, cancellations, or amendments to bookings are subject to the policies and conditions of the relevant third-party provider.

Travellio Global may assist with communication to the supplier; however, approval of modifications, applicable penalties, and refund eligibility are determined solely by the provider’s terms.

We strongly recommend that travellers obtain comprehensive travel insurance to protect against potential financial losses arising from cancellations, delays, or unforeseen events.

You are solely responsible for ensuring that you possess all required documentation for your travel. This may include valid passports, visas, entry permits, health documentation, insurance coverage, and any other documents required by local or international authorities.

While Travellio Global may provide general information or facilitate access to visa-related services through partners, we do not guarantee approval, eligibility, or admission into any destination.

Travel requirements, entry regulations, and health advisories may change without notice. You are responsible for consulting official government sources, embassies, or other relevant authorities well in advance of your travel dates to confirm current requirements.

Travellers are encouraged to review destination-specific health recommendations and vaccination requirements and to seek professional medical advice where appropriate.

Travellio Global operates as a digital intermediary platform. While we take reasonable steps to maintain accurate and reliable information, we do not warrant that the website, its content, or third-party services will be uninterrupted, error-free, or fully accurate at all times.

To the maximum extent permitted by applicable law, Vellio Int Ltd shall not be liable for:

Our responsibility is strictly limited to providing access to the Travellio Global platform. We do not control or guarantee the performance, safety, quality, legality, or availability of services supplied by third parties.

Nothing in these Terms excludes liability where exclusion is prohibited under applicable consumer protection laws.

You agree to indemnify and hold harmless Vellio Int Ltd, its affiliates, directors, employees, and partners from and against any claims, liabilities, damages, losses, or expenses (including legal costs) arising from:

This obligation remains in effect even after termination of your account or discontinuation of services.

Certain services accessible through Travellio Global may be restricted in specific jurisdictions due to regulatory requirements, international sanctions, or legal limitations.

We reserve the right to refuse access to the platform or limit certain services where required for compliance purposes.

You are responsible for ensuring that your use of the platform complies with the laws applicable in your country of residence or access.

Vellio Int Ltd may revise or update these Terms and Conditions at any time.

Updated versions become effective upon publication on the Travellio Global website unless otherwise stated. Your continued use of the platform after such updates constitutes acceptance of the revised Terms.

Where changes materially impact user rights or obligations, we may provide notice through the contact details associated with your account.

These Terms and Conditions represent the complete agreement between you and Vellio Int Ltd concerning your use of the Travellio Global platform.

They supersede any prior agreements, representations, or understandings relating to the same subject matter.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be interpreted to the extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Kingdom.

Any dispute arising out of or in connection with these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts of the United Kingdom, unless mandatory consumer protection laws in your country of residence require otherwise.

Before initiating formal proceedings, both parties agree to attempt to resolve the matter through good-faith communication.

By accessing or using Travellio Global, you confirm that you have read, understood, and accepted these Terms and Conditions.

Your continued use of the platform and any booking made through it constitutes ongoing acceptance of the current version of these Terms.

If you have questions regarding these Terms and Conditions, you may contact us at:

We are committed to assisting you and ensuring clarity in your use of the Travellio Global platform.