Refund Policy

This Refund Policy explains how refund requests are handled for bookings made through Travellio Global.

Travellio Global is operated by Vellio Int Ltd (registered at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE, registered number 17022219), which functions as an intermediary platform connecting travellers with independent third-party service providers. While we facilitate reservations and assist in communication, the terms governing refunds are primarily determined by the individual provider responsible for delivering the booked service.

We are committed to transparency and fairness in handling refund-related matters and aim to support users throughout the process.

Travellio Global does not directly provide tours, transport, event tickets, insurance products, visa services, or other travel-related services listed on the platform.

When you complete a booking, you enter into a contractual agreement directly with the relevant third-party provider. As such:

In cases involving service disruptions, significant changes, or cancellations initiated by the provider, we will assist in reviewing potential refund eligibility in accordance with the provider’s policies.

Each travel service provider sets its own cancellation and refund terms. These conditions may vary depending on:

We strongly recommend reviewing the provider’s cancellation terms displayed at the time of booking before completing your reservation.

Travellio Global cannot override or alter the refund policies imposed by third-party suppliers.

If you believe you are eligible for a refund under the applicable provider’s policy, you may submit a refund request by contacting:

Email: info@travellioglobal.com

Your request should include:

Upon receiving your request, we will:

Final approval of any refund remains at the discretion of the third-party provider.

Unless otherwise stated in the service description at the time of booking, the following general principles may apply to eligible activities:

Please note that these are general guidelines and may not apply to all bookings. Provider-specific terms always take precedence.

If a refund is approved by the provider:

Travellio Global is not responsible for delays caused by banks, payment processors, or financial intermediaries.

In certain cases, the following may apply:

Any such deductions will be communicated to you before the refund is finalised.

In cases involving extraordinary events beyond reasonable control (including force majeure events such as natural disasters, government restrictions, or transport disruptions), refund handling will be subject to the relevant provider's policies.

Travellio Global will assist in facilitating communication, but final outcomes remain subject to the supplier’s contractual terms.

This Refund Policy may be revised periodically to reflect changes in operational procedures, legal requirements, or partner terms.

Any updates will take effect upon publication on our website. We encourage you to review this Policy before making bookings to ensure you understand the applicable conditions.

If you have questions about this Refund Policy or require assistance with a cancellation or refund request, you may contact:

Our team will make reasonable efforts to guide you through the applicable process.