Privacy Policy

Welcome to the Privacy Policy of Travellio Global, operated by Vellio Int Ltd, a company registered at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE, registered number 17022219, with office address at Suite 513, 5th Floor, Tuition House, 27-37 St. George's Road, London, SW19 4EU.

Travellio Global provides an online platform connecting users with travel-related services and experiences worldwide. As part of delivering these services, we collect and process certain personal information. We recognise that your personal data is important, and we are committed to handling it responsibly, transparently, and in accordance with applicable data protection laws.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with our website, digital tools, customer support channels, and related services (collectively referred to as “Our Services”).

Your trust matters to us. We aim to provide a clear explanation of our data practices so that you understand how your information is managed and what rights you have regarding your data.

This Privacy Policy describes:

By accessing or using Travellio Global, including our website, account dashboard, booking system, and customer support services, you acknowledge that you have read and understood this Privacy Policy.

Given the international nature of our platform and user base, this Policy also reflects compliance with data protection requirements that may apply across different jurisdictions.

Travellio Global collects personal information in order to provide and improve Our Services. Information may be collected through:

The categories of information we may collect include:

Where relevant and provided by you, we may also collect:

In certain cases, and subject to your device settings and consent, we may collect approximate or precise geolocation data to enhance functionality or improve service delivery.

We collect and process personal data only for legitimate purposes, including facilitating bookings, managing accounts, improving platform performance, complying with legal obligations, and enhancing user experience.

To operate effectively as a travel booking intermediary, Travellio Global may share relevant personal information with:

We share only the information necessary for the specific purpose involved and ensure that such disclosures are subject to appropriate confidentiality and data protection safeguards.

Travellio Global does not sell your personal data.

You have the right to exercise control over your personal information. Depending on applicable laws, this may include the right to:

You may update certain information directly through your account settings or contact us using the details provided at the end of this Policy.

Travellio Global does not knowingly collect personal information from individuals under the age of 18 without appropriate parental or guardian consent.

If we become aware that personal data has been collected from a minor without proper authorisation, we will take reasonable steps to delete such information promptly.

As Travellio Global operates internationally, personal data may be transferred across borders to facilitate bookings, support services, and technical operations.

Where personal data is transferred internationally, we implement appropriate safeguards in accordance with applicable data protection laws to ensure that your information remains protected.

We maintain administrative, technical, and organisational security measures designed to protect personal data from unauthorised access, disclosure, alteration, or destruction. However, no online system can be guaranteed to be completely secure, and users share information at their own risk.

This Privacy Policy may be updated periodically to reflect changes in legal requirements, technological developments, or business practices.

Where material changes are made, we may notify users through our website or via account contact information. We encourage you to review this Policy regularly to remain informed about how your personal information is handled.

Travellio Global recognises that users in certain jurisdictions, including the European Economic Area and other regions with specific data protection laws, may be entitled to additional rights under applicable legislation.

Where required by law, we will honour such rights and provide mechanisms to exercise them in accordance with the relevant regulatory framework.

Depending on your country or region of residence, you may have specific rights under applicable data protection legislation. These may include the right to:

Where such rights apply, Travellio Global will facilitate their exercise in accordance with relevant legal requirements.

Personal data collected through Travellio Global is used for legitimate business purposes, including:

We process personal information only where there is a lawful basis to do so, such as contractual necessity, legal compliance, legitimate interest, or user consent.

Due to the global nature of travel services, personal data may be transferred to and processed in countries outside your country of residence.

Where international data transfers occur, Vellio Int Ltd implements appropriate safeguards to ensure that personal data remains protected in accordance with applicable data protection laws. These safeguards may include contractual protections or other legally recognised transfer mechanisms.

We implement reasonable technical, organisational, and administrative safeguards designed to protect personal information from unauthorised access, misuse, alteration, or disclosure.

These measures may include access controls, encryption protocols, secure server infrastructure, and internal data governance procedures. Despite these efforts, no digital platform can guarantee absolute security.

Travellio Global retains personal data only for as long as necessary to:

Retention periods may vary depending on the nature of the information and applicable legal requirements.

We actively manage the lifecycle of personal information to ensure it remains accurate, relevant, and secure.

When personal data is no longer required for its original purpose, and no legal retention requirement applies, it will be securely deleted, anonymised, or otherwise disposed of in accordance with applicable laws and internal data management policies.

Vellio Int Ltd applies internal governance standards to ensure that personal data is handled responsibly. This includes maintaining data accuracy, limiting access to authorised personnel, and regularly reviewing data protection practices.

We periodically evaluate our data handling procedures to ensure continued compliance with evolving legal requirements.

Travellio Global provides users with mechanisms to manage their personal information, including:

These controls are available through your account dashboard or via direct contact with our support team.

Travellio Global does not knowingly collect or process personal data from individuals under the age of 18 without appropriate parental or guardian consent.

If we become aware that such information has been collected without proper authorisation, we will take appropriate steps to delete it.

We are committed to transparency in how we collect, use, and transfer personal data. Where international transfers occur, we ensure compliance with applicable frameworks, including relevant United Kingdom and European data protection standards.

This Privacy Policy may be revised periodically to reflect changes in legal requirements, operational practices, or technological developments.

When significant updates are made, we may provide notice on our website or through the contact details associated with your account.

We encourage you to review this Policy regularly.

Travellio Global respects the data protection rights afforded by applicable regional laws, including, but not limited to, the United Kingdom data protection framework and the General Data Protection Regulation (GDPR), where applicable.

We are committed to facilitating the exercise of these rights in a clear and accessible manner.

For questions, concerns, or formal requests regarding your personal data, please contact:

This Privacy Policy reflects our current data handling practices. As regulatory frameworks evolve, we remain committed to maintaining strong data protection standards and safeguarding your personal information while you use the Travellio Global platform.